Feedcoyote Privacy Policy

Feedcoyote (“Feedcoyote,” “we,” “us,” or “our”) is committed to protecting your privacy and securing your personal data. This Privacy Policy describes how we collect, use, disclose, retain, and protect the information we obtain through our website, mobile applications, APIs, and other services (collectively, the “Platform” or “Services”). By using the Platform, you agree to the practices described here and any modifications thereof.

If you do not agree with this Privacy Policy, you should discontinue use of the Platform.

1. Scope & Applicability

1. This Privacy Policy applies to personal and non-personal information collected or processed by Feedcoyote in connection with the Platform and Services.
2. It does not cover third-party websites, services, or platforms even if linked or integrated; those have separate privacy practices.
3. This Privacy Policy is incorporated by reference in, and governs your rights under, the Terms of Service or other agreements you enter with Feedcoyote. In case of conflict, the terms in the agreement (e.g. Terms of Service) may prevail as to your rights and obligations, to the extent lawful.

2. Information We Collect

We collect, process, and maintain several types of information about you. We categorize them as follows:

2.1 Information You Provide Directly

When you register, transact, communicate, or use features of the Platform, you may provide:

• Identity & Profile Data: name, job title, company, biography, profile photo, certifications, personal description, website/portfolio links.
• Contact Data: email address, phone number, mailing address, location (city, state, country).
• Payment & Billing Data: credit or debit card information, billing address, tax or VAT identification, invoicing information, payment history.
• Communications & Preferences: correspondence with Feedcoyote support, feedback, surveys, marketing opt-in preferences.
• User Content: any content you post, upload or share (e.g., messages, files, project descriptions, proposals, portfolio items).
• Referrals & Social Connections: if you invite others to the Platform, you may provide their name and email.

You warrant that any information you provide is accurate, complete, and lawful, and that you have rights to share it.

2.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

• IP address, device identifiers, browser type and version, operating system, hardware and software information, mobile network data.
• Usage data: pages visited, features accessed, session duration, click paths, referring/exit URLs.
• Log data: time stamps, error logs, crash reports, performance metrics.
• Location data: coarse (e.g. city/state) or precise (if permitted by your device settings).
• Cookies, web beacons, tracking pixels, and similar technologies (see Section 4).

This information helps us operate, secure, and improve the Platform and detect misuse or fraud.

2.3 Information from Third Parties & Public Sources

We may obtain information about you from:

• Third-party service providers (e.g. payment processors, identity verification services, analytics providers).
• Publicly available sources (e.g. professional networks, social media, business registries).
• Affiliates, partners, or users who share your profile or invite you.

3. Use of Information

We use the information we collect (subject to applicable privacy laws) for the following purposes:

• To provide, maintain, and operate the Platform and Services.
• To process transactions, manage subscriptions, billing, refunds, and payment disputes.
• To verify your identity, perform fraud detection and risk assessment, enforce limits and compliance.
• To improve, personalize, and enhance the Platform (e.g. content recommendations, UI optimizations).
• To communicate with you: send confirmations, receipts, support responses, updates, regulatory or legal notices.
• To send marketing, promotional, and news communications (where you have opted in, subject to choice/opt-out).
• To investigate, prevent, or litigate claims, disputes, scams, abuse, or other wrongdoing.
• To enforce our Terms of Service and other agreements.
• For internal analytics, research, testing, debugging, and business planning.
• To comply with or respond to lawful requests from public authorities, courts, or regulators.

We only use your data in these ways or others that are compatible with the original collection purpose or as permitted by law.

4. Cookies, Tracking & Analytics

• We use cookies, web beacons, SDKs, tracking pixels, local storage, and similar technologies to collect and store information about your interactions with the Platform.
• These technologies may be used for authentication, security, remembering preferences, personalization, analytics, fraud detection, and advertising.
• You may disable or reject cookies in your browser/device settings, though doing so may impair functionality or prevent access to some features.
• We work with third-party analytics or marketing providers (e.g. Google Analytics, advertising networks) who may collect or process aggregated or pseudonymized data.
• We may allow “Do Not Track” browser signals; however, our Platform is not obligated to honor them in all cases.

5. Disclosure & Sharing of Information

We do not sell, rent, or lease your personal data to unrelated third parties. We may share information in the following circumstances:

5.1 With Service Providers & Partners

We may share your information with vendors, contractors, or partners who perform services on our behalf — for instance:

• Payment processors, escrow or disbursement services
• Identity verification or fraud detection services
• Analytics, monitoring, and performance services
• Email, messaging, or communication providers
• Customer support and technical hosting services

These parties are contractually obligated to protect your data and use it only for permitted purposes.

5.2 Between Users & Within the Platform

• Your profile and content you post or share (e.g. project proposals, messages) may be visible to other users, depending on your privacy settings and platform functionality.
• In some cases, limited profile or summary data may be shown publicly or within search features.
• We will endeavor to limit exposure of sensitive personal data to only what is necessary for intended interactions.

5.3 Legal & Safety Disclosures

We may disclose your information (without your consent):

• To comply with applicable law, regulation, subpoena, or other legal process.
• To enforce our Terms of Service, Privacy Policy, or other agreements.
• To protect our rights, property, safety, or those of our users or the public.
• To investigate fraud, scams, misuse, security threats, or other improper conduct.
• In connection with a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy — provided the acquiring entity agrees to privacy obligations.

5.4 Aggregated, De-Identified & Pseudonymized Data

We may compile and use aggregated or de-identified (i.e. anonymized) data for analytics, research, benchmarking, or marketing. Such data cannot reasonably be used to identify you individually.

6. Retention & Deletion

• We retain your personal data only as long as necessary to fulfill the relevant purposes (e.g. operating the Platform, legal compliance, dispute resolution).
• When we no longer need your data, we will delete, anonymize, or securely archive it.
• You may request deletion of your account and personal data, subject to certain exceptions (e.g. legal obligations, legitimate business needs, unresolved disputes).
• We may retain copies of your data to prevent fraud or misuse, for audit compliance, or for legal defense of claims.

For instance, we may refuse deletion requests if:

• Required by law or governmental regulation
• Necessary for fraud investigations, legal proceedings, or enforcement
• Needed to fulfill contracts or satisfy obligations

7. Security

• We implement technical, administrative, and organizational security measures (e.g., encryption, access controls, intrusion detection, secure software practices) to protect data against unauthorized access, use, or alteration.
• Payment data is processed through secure, PCI-compliant processors; we do not store full card details unless explicitly permitted under a tokenized or secure vault system.
• While we strive to maintain security, no method of transmission or storage is 100% secure. You acknowledge inherent risks (e.g. hacking, data breaches).
• We will notify affected users and regulators of data breaches in accordance with applicable laws and our internal incident response policy.

8. International Transfers & Cross-Border Processing

• Your personal data may be transferred to, stored, or processed in jurisdictions outside your country (including countries with different data protection laws).
• Where required by law, we ensure appropriate safeguards (e.g., standard contractual clauses, data processing agreements, additional technical measures) for international transfers.
• By using the Platform, you consent to this cross-border processing.

9. User Rights & Controls

Depending on your jurisdiction, you may have rights concerning your personal data, including:

• Access / disclosure: request what data we hold about you
• Correction / update: request correction or updating of your data
• Deletion / erasure (“right to be forgotten”)
• Portability: request transfer of your data in a machine-readable format
• Restriction / objection: limit certain processing (e.g. direct marketing)
• Withdrawal of consent: withdraw consent where processing was based on consent
• Opt-out of marketing communications
• Complaint with supervisory authority

We will respond to verifiable user requests consistent with applicable law and no later than required deadlines. We may need to verify identity before fulfilling requests.

10. Minors & Age Restrictions

• Our Platform is intended for persons aged 18 or older (or the age of legal majority in your jurisdiction).
• We do not knowingly collect personal information from minors under 18.
• If we learn that we have inadvertently collected personal data from a minor, we will take reasonable steps to delete it promptly.

11. Third-Party & Linked Services

• If you connect or link your Feedcoyote account to third-party services (e.g. social accounts, payment platforms), you authorize the continuous sharing of information in accordance with your settings and the third-party’s policies.
• Third parties may have access to your data under those integrations; we encourage you to read their privacy policies.
• You may disconnect or revoke such integrations at any time via your account settings.

12. Notifications & Communication

• We may send you emails, in-app messages, or push notifications relating to your account, transactions, security alerts, or administrative matters.
• For marketing or promotional communications, we will provide opt-out mechanisms (e.g. unsubscribe link) as required by applicable law.
• You agree that non-promotional, transactional, or legal notices may be sent by email or other means and you waive any requirement for further notice.

13. Changes to This Privacy Policy

• We may update or change this Privacy Policy at any time.
• If changes are material, we will provide notice (e.g. via email, banners, or in-app alerts).
• Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
• We will maintain a change log and past versions for reference.

14. Disclaimers & Limitations

• This policy describes our privacy practices but does not create contractual rights or guarantee complete privacy.
• Except as required by law, we disclaim all obligations beyond those expressly stated herein.
• We are not liable for unauthorized acts or security incidents outside our reasonable control (e.g. hacking, third-party breaches).
• To the extent permitted by applicable law, our liability for privacy-related claims is limited to the lesser of (a) direct damages you can prove, or (b) a nominal amount (e.g. the fees you paid in the prior 12 months, or a specified sum).

15. Contact & Dispute Procedures

If you have questions, concerns, or wish to submit a request (e.g. access, deletion, objection, complaints), please contact us at:

Email: info@feedcoyote.com